Online shopping imported food alert production date

With the domestic consumers' demand for imported foods growing at a geometric level, the major BC2 malls have stepped up their efforts in this market. Following the start of the No. 1 store in the online supermarket, Jingdong Mall, Suning Tesco, and Tmall have all launched their efforts to import food in order to obtain a share. Behind the bizarre promotional slogans and concessions, the issue of the date of production of imported foods on the Internet has gradually surfaced.

Many of the consumers who were excited to purchase had discovered after receiving the goods that the delivered food was close to the warranty period. “When you see a special price, you quickly buy it, thinking that such a big e-commerce business will not be a problem. When you arrive at home, you will find that the shelf-life is only a month or more. There is no way you can only use it like water.” One consumption in Shanghai The person sighed at the full amount of milk that was about to expire, bought from the 1st store.

This is not an example.

Food has become moldy. Customer service: Date of production is subject to hand products In June of this year, a mother from Hubei, Wuhan, saw a special campaign on powdered milk at the 1st store, and then placed orders for Wyeth gold 2nd and 3rd packages. It was not until delivery was discovered that the production date was August 2011 and expired as of August 12, 2013. What makes this young mother “depressed” is that when she contacted customer service, she was told that consumer returns can only use Yuantong and EMS, and have to “self-purse”.

Coincidentally. Recently, a number of consumers complained on the Weibo platform that the imported food they purchased on Jingdong Mall “is not new in terms of shelf life”. A consumer in Guangdong even bought moldy hairy foods in Jingdong.

In principle, buying food should carefully select the product that is closest to the date of manufacture. This is a well-known truth. However, in fact, the above-mentioned consumers who purchase food online do not have any choice.

The reporter found at No. 1 shop and Jingdong Food Mall that, although the product shelf life was marked on the introduction column of food products, all of them did not clearly indicate the specific production date of the product. Even on the special promotion product page, there is no indication of any warranty period and production date, and many consumers who buy fast-expired food products are buying “jumping property” goods.

For the inquiry of the production date, customer service at No. 1 Store responded that due to different batches of products, all specific production dates and warranty periods “accept the actual items received”, and at the same time promised that “the goods arriving will not come close to the shelf life”. However, from the perspective of complaints from consumers, the promise of customer service at the No. 1 store seemed to be a bad check that could not be honored.

Nearly expired products or into clearance, promotional "tools"

The B2C platform's back office management system records each food production date and warranty date so that it can be racked off and returned to other suppliers before the expiry date (3 months in advance). However, according to industry sources, some B2C e-commerce vendors have extensive inventory management. They do not conduct detailed registration and management of food production dates and shelf life, and even discount foods that are close to shelf life for economic benefits and clearance needs. Not really expired, even consumer complaints, e-commerce can also be "does not belong to quality issues" for congestion.

"The purchase of imported food is originally pursuing high quality. If it is not new or even expires quickly, it will not be returned or returned. It would be better to buy fresh domestically produced food at the supermarket," said the industry insider.

The legally ambiguous business area should not evade the obligation to chaos. Zhenghong Xiu, lawyer of Zhong Lun Wende Taiyuan Law Firm pointed out that if the production date of the food sold by the owner is not publicized to the consumer, the internet seller should follow the consumer’s Requires performance of the agreement or refund of payment. However, another legal person frankly stated that due to the special nature of the retail business of e-commerce, there are no specific details on whether or not the online sale of food products in China should be marked with the date of production.

However, he also stated that Article 8 of the "Consumer Protection Law" in China stipulates that "consumers have the right to know the actual conditions of the goods they purchase or use, or the services they receive. E-commerce providers must not use different batches of products." If the consumer buys food that is not fresh, the electricity supplier should return the goods unconditionally, and should not refuse the refund on other grounds, or ask the consumer to bear the freight.” If the food is sold near the shelf life, the electricity supplier There is an obligation to make a prompt on the page, or you can still file a lawsuit against the merchant in the name of the fraudulent consumer. ”