The service quality and safety level of medical institutions are related to the vital interests of the people. On January 19th, the reporter learned from the 2018 provincial medical work conference that in conjunction with the national new round of improvement of medical service action plan, Henan Province will implement the “patient satisfaction improvement project†this year, using three years, two Focus on medical institutions at or above the level, implement medical service measures covering ten items including outpatient services, nursing services, medical ethics and medical construction in the medical system of the whole province, innovate medical service models, promote the high-quality development of medical services, and satisfy the people. New needs for medical services.
Improve the outpatient emergency service level. Establish an appointment diagnosis and treatment system. Third-level hospitals should further increase the proportion of scheduled medical services, and the appointment time for outpatients and discharged patients should be accurate to 1 hour. At the same time, priority should be given to the primary medical institutions in the medical associations. The hospitals with conditions should gradually improve the hospital beds. Extended services such as day surgery appointments. For critically ill patients, it is necessary to smooth the treatment of the "green channel" and provide seamless emergency services. For example, in the provincial and county (city) areas, eligible medical institutions establish chest pain centers, stroke centers, trauma centers, critical maternal treatment centers, critically ill children, and neonatal care centers; High-efficiency, full-coverage critical and critical medical treatment system.
For cancer, difficult and complicated diseases, multi-system and multiple-organ diseases, medical institutions must abide by the service tenet of “the doctor takes one more step, the patients take less to walk the roadâ€, and open multi-disciplinary clinics to provide patients with “one-stop†medical services. To maximize the optimization of the treatment process and improve the treatment rate.
In the next three years, all medical associations in the province will realize full coverage of telemedicine , and the scope of services will be gradually extended to grassroots medical institutions such as villages and communities. The medical associations will realize electronic health records and electronic case information sharing. At the same time, the goal of “one card†is to realize the interconnection of medical information; to build a smart hospital with “Internet +†as a means to make intelligent medical treatment experience such as wearable devices, intelligent medical diagnosis and intelligent medical image recognition more accessible. and.
From this year, Henan Province will promote the clinical pathway management system, and all public hospitals will implement clinical pathway management before the end of September. It is reported that clinical path management is to develop a diagnosis and treatment mode that medical personnel must follow for a disease type, so that patients can receive examination, surgery, treatment, nursing and other services from admission to discharge according to this mode, and achieve the same disease treatment.
Establish a system of mutual inspection and inspection results. To improve the level of medical technology inspection services, medical institutions should establish a system of mutual inspection and inspection results, and realize the sharing of medical imaging, medical examination, pathological examination and other information and information in the medical association.
In order to effectively move the disease prevention and control barriers forward, ensure that patients attending hospitals are safe and secure. From this year onwards, the province's medical institutions will carry out “healthy canteens†to provide calories and various nutrients for various patients. Treatment of diet, and provide nutritional counseling clinics, nutrition consultation, enteral parenteral nutrition support treatment services.
According to the deployment of the National Health and Family Planning Commission, this year the medical institutions will carry out the “Sanitary Toilets†initiative to provide patients with a clean and tidy environment. To this end, Henan Province requires more than two categories of medical institutions to set up "two or more types of public toilets", facilities are well-equipped; encourage the hospital to set up a third bathroom (family toilet), using inductive faucets; grassroots medical institutions should set up independent niches Water flush toilet. (Henan Daily)
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