Recently, the Jiangxi Provincial People's Hospital with a history of 100 years has launched Alipay self-service cashier and face payment, which is the first hospital in the world to support Alipay. Since the announcement of the commercialization of Alipay's face payment on August 15 this year, the high-tech of the “old Wang Xietang Qianyan†has become the commons of “flying into the home of ordinary peopleâ€.
The data shows that in the top three hospitals in the first-tier cities such as Beishang, Guangzhou and Shenzhen, the average outpatient time for outpatients was 177.2 minutes, of which the queuing time accounted for 75%.
It is understood that after more than 40 self-service cash registers with Alipay's face-paying functions, the patients can make appointments, registrations, payment, and hospitalization advance recharge on the machine in Jiangxi Provincial People's Hospital.
This model effectively alleviated the hospital's payment queuing phenomenon during the peak period of the visit, and improved the patient's medical experience. The data showed that the cashier settlement efficiency increased by more than 50%, reducing the patient's queuing time, and at the same time, without increasing the payment window. Next, more than 40 cashier channels have been added, effectively saving the hospital's overall cost.
Our reporter also experienced the whole process of self-service cashier on the spot. It was found that the choice of payment type, selection of face payment, printing of invoices, the whole process will not exceed 10 seconds, many parents with children to see the doctor holding the child The hand completed the operation process, which is very fast and convenient.
In the view of Huo Yanan, deputy director of the People's Hospital of Jiangxi Province, the technical upgrade brought by Alipay's face payment can alleviate the problem of queuing for medical treatment in large hospitals, which has become an important step in building smart hospitals. The short waiting time will bring convenience to alleviate the patient's mood and ease the traffic in the hospital. Window pressures such as registration, fees, and medicines will drop; the cost of maintaining order and sanitation in hospitals will be reduced accordingly.
It is understood that Alipay brush face payment in the supermarket, restaurant, pharmacy and other scenes on the line, but the hospital scene is late. In this regard, Sun Guofeng, director of Alipay Medical Business, said, “On the one hand, the hospital system is complex, the transformation period is long, and it is related to people's livelihood. Therefore, it is more cautious and strict, and it needs to be commercialized after more mature applications in other industries. On the other hand, the real name of the real person is an important requirement of the hospital. Especially in the process of medical treatment, many links need to be involved, so it is a very important requirement for the hospital to ensure that the doctor is in the hospital. The number of active users of Alipay in China alone has exceeded 7 Billion, and has a real-name nuclear function, which is also in line with the needs of the hospital."
As early as 2016, the National Health and Family Planning Commission requested the implementation of the real-name medical treatment pilot program. From the pilot results, the real-name medical treatment is conducive to the uniqueness and consistency of the medical information, and ultimately benefit patients. The real-name medical treatment can ensure the consistency of people, certificates and cards, so that the patient information records are accurate and complete, and avoid "Zhang Guan Li Dai" in the process of medical treatment.
The real-name medical treatment is also conducive to the accurate diagnosis of doctors. When doctors treat patients, they can view the patient's medical history data through a more detailed information system, so as to make more accurate diagnosis and judgment, and further ensure the safety of patients.
However, this also requires patients to carry ID cards every time they visit a doctor. Many hospitals cannot make patients for treatment if they forget to carry their ID cards. This time, in addition to the online payment of the face, the Jiangxi Provincial People’s Hospital also launched the Alipay nuclear function. Because of the characteristics of Alipay’s real name system, Alipay users can use the face to identify the real name when they forget to bring their ID card. The patient saved time.
In addition, regarding the security of brush face payment, Sun Guofeng said that Alipay's face payment is mainly based on the accumulation of face recognition technology for many years. Alipay is the first financial-grade App to achieve face-to-face login, and through the combination of hardware and software, The intelligent algorithm and the risk control system are integrated to ensure accuracy and safety, and the current recognition accuracy is 99.99%.
"Unlike many applications that use 2D face recognition technology on the market, Alipay's "brush face payment" uses 3D face recognition technology to determine whether the captured face is generated by photos, videos or software simulation. It is more effective to avoid the use of identity fraud caused by various face forgery." Sun Guofeng said.
Sun Guofeng also said that in addition to the ability to pay for the face, Alipay also opened the credit, marketing and other capabilities to the service providers, and then the service provider to modularize the output and serve the merchants. "In this project, Alipay Opened the technical ability of brushing face to the Neusoft Group, which in turn used these capabilities to serve the hospital. In the future, our ability to mature will open one."
According to the reporter's understanding, in addition to the initial application of retail, catering, medical and other business scenarios, face recognition technology has been widely used in the field of "Internet + government affairs". At present, users in more than 100 cities can complete the authentication through the Alipay face, and they can easily apply for public services such as CPF enquiry and withdrawal, individual tax inquiry, pension eligibility certification, and e-mail.
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